Security SIM Support. - Before contacting us please carry out
1. Ensure your SIM has credit.
- You can check your balance here >
- Or Add a Top Up and Your new updated balance will be shown >
Add Top Up .
2. Step 2 (If you have credit on your SIM) Reboot / Switch Off &
On Your Alarm
- If your Security SIM has not been used for over 2 months your alarm
dialler may have gone in to sleep mode.
- Please power down your alarm for 10 minutes then switch back on /
- After a further 10 to 15 Minutes your alarm should now be back on the SIM
- Please test your alarm at least every 2 months.
If you require help with your SIM please use the contact email address below.
Please use your Security SIM telephone number (00447*******) as the
describing the issue along with your Security SIM telephone number
All support enquires will be responded to within 24 hours Monday to Friday
9am to 5pm.